Shipping policy
Processing time
Orders are typically processed within 1–3 business days of being placed. Orders are not shipped or delivered on weekends or public holidays.
Shipping time
As most of our products are shipped from our supplier warehouses, delivery times may vary by destination and product:
- Estimated delivery time: 3-5 business days, depending on your location.
- Delays may occasionally occur due to customs processing, high demand, or carrier issues, which are outside our control.
Shipping rates
Shipping charges for your order will be calculated and displayed at checkout.
Order tracking
Once your order ships, you will receive a confirmation email with tracking information, where available.
Customs, duties, and taxes
SamyLove is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (customs, tariffs, VAT/import duties, etc.), as these charges vary by country.
Lost or missing packages
If your tracking shows your order was delivered but you have not received it, please contact us at samy.love.store1@gmail.com and we will do our best to assist you, including contacting the carrier on your behalf. We are not liable for packages that are lost, stolen, or delayed once marked as delivered by the carrier, but we will work with you to try to resolve the issue.
Incorrect shipping addresses
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer; if the package is returned to sender due to an incorrect address, additional shipping costs may apply to reship the order.
Contact us
For any shipping questions, please contact : samy.love.store1@gmail.com